The Tweets!

I will list the "private" tweets, but because I do not have consent to republish anything from the Comcast tweet team and have no Idea about the legality of it, I will be blacking out all but the word comcast. Sadly Twitter does not let me go all the way back to the begining for the public tweets, I would love to put everything up I guess from now on I need to save it to word. lesson learned.

Messages from me to comcast will begin with an @ symbol.

@comcast***** my email@comcast.net an answer is not a priority its just about compensation for problems just want to make sure it arrived9:45 PM Aug 13th

comcast***** Let me get heavily involved myself. To save me search, do you mind dm contact number and phone # on account? I'll get this done6:45 PM Aug 25th
@comcast***** Ive given up on getting the tiling fixed. Just want to know if well be able to get that netbook or not.7:48 PM Sep 1st
comcast***** I do not believe so, but let me ask again tomorrow. To me there is rules based on time and someone should be able to authorize7:49 PM Sep 1st
@comcast***** ok well i sent the first request 28 days after starting service. sent the DM about this Aug 13. thats the only reason AT&T is not here yet8:06 PM Sep 1st
@comcast**** anything? sorry to be pushy but it has been 2 weeks since I asked


7:10 PM Sep 2nd
comcast****** I think (service rep) did make it happen. I will try to find email7:11 PM Sep 2nd
@comcast***** you and your people on Twitter are outstanding. Between you and the inhouse guys who have been here, its been a positive experience minus7:14 PM Sep 2nd
@comcast***** the continued issues7:14 PM Sep 2nd
@comcast***** sorry to bother but if it is authorized, do you have an ETA on its arrival?1:01 PM Sep 3rd
it then went public for a bit.
Comcast***** @SarraFoggarty I've got ya, I am working on getting you approved by the end of the day. I will get back to you shortly @comcast1:02 PM Sep 3rd from webComcast****& @SarraFoggarty you are approved, you will get paperwork within the next 30 days. @comcast6:04 PM Sep 8th from web in reply to SarraFoggarty
ComcastSherri @SarraFoggarty sorry for the timely response, DM me if you need me.8:14 PM Sep 8th from web in reply to SarraFoggarty
(direct message) @Comcast****just wondering whats going on. Back from vacation and I still have nothing11:57 AM Sep 23rd
@Comcast****** hi sorry to be a pest but do you have an update for me yet?5:39 PM Sep 28th
Comcast***** @SarraFoggarty Can you follow me so I can DM you back5:45 PM Sep 28th from TweetDeck
Comcast*****@SarraFoggarty Thanks sent you some DM's7:01 PM Sep 28th from TweetDeck in reply to SarraFoggarty
Comcast***** Your not being a pest, I emailed my contact for a contact last week after I called your house, but they didn't get back6:59 PM Sep 28thComcast***** I think they might have been on Vacation. I will try her again tomorrow, If i don't get them I will get someone else on7:00 PM Sep 28thComcast***** her team to step up and get me an update.7:00 PM Sep 28th
@Comcast***** I am going to need some solid information, and are you doing this for (my real name,erased for privacy) or Sarra Foggarty..Sarra is just a game character11:20 AM Sep 30th
@Comcast***** just wanted to make sure because that might cause issue. But I have a very nice uverse offer on the table, im just holding out because11:21 AM Sep 30th
@Comcast***** because even though the service has been horrid the Customer service has been pretty good11:22 AM Sep 30th
@Comcast****** ?2:22 PM Oct 1st
Comcast****** Hello, I know this is taking alot longer than you expected, unfortunately rebates are sometimes anything but a fast proces9:50 AM Oct 2nd
Comcast***** I assure you, your concerns have not fallen by the way side. As soon as I have and update, I will DM you. i am working9:50 AM Oct 2ndComcast***** on this for you and one more customer from IL.9:51 AM Oct 2nd
@Comcast*****anything yet? its been 28 days since approval, and made the request Aug 13th, Im getting very frustratedabout 5 hours ago
Comcast***** I have explained that they do not get shipped out that fast. No one who has signed up for the netbook has received themabout 4 hours agoComcast***** The promotion started i n Aug. Per the terms of the promo...the account has to stay current for 90 days. Notebooks willabout 4 hours agoComcast***** not begin to be shipped out until November for all Customers.about 4 hours ago
@Comcast***** ComcastSherri @SarraFoggarty you are approved, you will get paperwork within the next 30 days. that is your message on sept 8th. today isabout 2 hours ago
@Comcast***** the first time anything has been said about november.about 2 hours ago

This is an exact copy paste of my twitter conversations with Comcast Customer service begining Sept 8th, The only edits being the removal of peoples names and private email addresses. I also left out one tweet of mine, it contained my home address, phone number, and account number, sorry I am not going to share that with the world :)

The truth starts to emerge

As you the reader knows I have been going back and forth with Comcast cable and their Twitter team for the last 3 months trying not only to have the service repaired to my home, witch it still has not been done, but also to be compensated for the service I have received. On August 11th I sent an e-mail to their customer care department requesting to be included in the netbook promotion that started two weeks after I signed up for the same package that they were offering. I did not receive a reply by e-mail so I took it to twitter, that is after all the next generation of communication right? Within half an hour I had a reply from the head of the Customer Care department there asking me for some information, witch I sent him and he said he wasn't sure if he could do anything but he would put his team on it. I was pleased to not only get a reply from Comcast so soon, but to get one from someone who seemed to be honest.

That is where things went downhill. I said okay Comcast totally sucks so these folks got alot of work to do so I gave it about 2 weeks before I asked for an update, I was informed that they were working on it and he thought maybe I had been approved. I waited another 48 hours, and on 8 September 2009 I was informed that yes my request for the netbook was authorized and I would be receiving paperwork within 30 days. Awesome right? Not so, I waited a week, no paperwork came, so I said ok well they are still using the post office. Waited another couple days and asked for an update, and got no response. I went on vacation for a week, came back, asked for another update and was told the paperwork had been sent to the Marketing department in Illinois, but they all must be on Vacation...hmm a WHOLE department out of town at once? Sounds like I'm getting the run around, but I'm a nice person and don't want to be a pest so I wait a few days then ask again, 24 hours later, witch is today Oct 6th, I am told that nothing ships until November and that had already been explained to me. The twitter rep told me that she had explained per the promotion the account had to be current for 90 days beginning in August, this is the first time I have heard this. I will post the entirety of the twitters, the only edit being the removal of the comcast reps name in a later posting.

My ongoing Battle

So here it is five weeks into my life as a comcast customer and my trouble with the tiling is still unresolved. Four days ago a line tech came by, cut in a new tap, came into my house and looked at my box for 2 minutes and declared it fixed. Later that day, Comcast called my friends cell phone and told her that the problem was repaired and if I had further issues to call customer service. They did not ask if it was fixed, they decided that they had enough of us and said it was done. It does not stop there. I opened the mail yesterday and had a bill for $206.00 marked past due. How can I have a past due bill when I just got service for the first time on July 13th, and on that date they took a 200 dollar check. 100 dollars of that check went to the required deposit, and I can not get a straight answer from comcrap on where the rest of the money went. That price is insane. I should be charging them for all the time I have wasted. At this time I am looking into the possibility of a lawsuit against comcast for their shady practices.

My Comcast Tale

I was installed 25 days ago, brand new everything, except boxes. The HD box the contractor put in on the day of install did not work. When I called in to schedule an appointment Customer Service would not because the job had to "auto-close" I then called the next day and the soonest appointment I could get was two days later. I asked for an in-house tech to come out and a contractor was sent again. It worked for about 2 weeks then I started to get digital tiling and audio in and out on both boxes, as well as intermittent cdv/hsi so I went to the online support center and spoke with your agent there. He told me I had an appointment from 3-6 pm on August 6th. When I called for an ETA I was informed that there was no call in the system for me that day. I then had an appointment set up for Aug 7th and again I asked no contractors to be sent. So at 11 o'clock that morning a contractor knocked on my door. I currently have a line call out for my account, but overall I am very disappointed and seriously considering changing over to At&t. If there is further trouble or another contractor shows up at my door I will cancel the service. Comcast corporate keeps calling me and promising that it will be fixed, but that was supposed to happen between ten and one on August 12th, and as I sit here writing this, my picture is still breaking up and my audio keeps dropping out. I promise to keep you updated as this goes on it may make a heck of a story!