The truth starts to emerge

As you the reader knows I have been going back and forth with Comcast cable and their Twitter team for the last 3 months trying not only to have the service repaired to my home, witch it still has not been done, but also to be compensated for the service I have received. On August 11th I sent an e-mail to their customer care department requesting to be included in the netbook promotion that started two weeks after I signed up for the same package that they were offering. I did not receive a reply by e-mail so I took it to twitter, that is after all the next generation of communication right? Within half an hour I had a reply from the head of the Customer Care department there asking me for some information, witch I sent him and he said he wasn't sure if he could do anything but he would put his team on it. I was pleased to not only get a reply from Comcast so soon, but to get one from someone who seemed to be honest.

That is where things went downhill. I said okay Comcast totally sucks so these folks got alot of work to do so I gave it about 2 weeks before I asked for an update, I was informed that they were working on it and he thought maybe I had been approved. I waited another 48 hours, and on 8 September 2009 I was informed that yes my request for the netbook was authorized and I would be receiving paperwork within 30 days. Awesome right? Not so, I waited a week, no paperwork came, so I said ok well they are still using the post office. Waited another couple days and asked for an update, and got no response. I went on vacation for a week, came back, asked for another update and was told the paperwork had been sent to the Marketing department in Illinois, but they all must be on Vacation...hmm a WHOLE department out of town at once? Sounds like I'm getting the run around, but I'm a nice person and don't want to be a pest so I wait a few days then ask again, 24 hours later, witch is today Oct 6th, I am told that nothing ships until November and that had already been explained to me. The twitter rep told me that she had explained per the promotion the account had to be current for 90 days beginning in August, this is the first time I have heard this. I will post the entirety of the twitters, the only edit being the removal of the comcast reps name in a later posting.