I will list the "private" tweets, but because I do not have consent to republish anything from the Comcast tweet team and have no Idea about the legality of it, I will be blacking out all but the word comcast. Sadly Twitter does not let me go all the way back to the begining for the public tweets, I would love to put everything up I guess from now on I need to save it to word. lesson learned.
Messages from me to comcast will begin with an @ symbol.
@comcast***** my email@comcast.net an answer is not a priority its just about compensation for problems just want to make sure it arrived9:45 PM Aug 13th
comcast***** Let me get heavily involved myself. To save me search, do you mind dm contact number and phone # on account? I'll get this done6:45 PM Aug 25th
@comcast***** Ive given up on getting the tiling fixed. Just want to know if well be able to get that netbook or not.7:48 PM Sep 1st
comcast***** I do not believe so, but let me ask again tomorrow. To me there is rules based on time and someone should be able to authorize7:49 PM Sep 1st
@comcast***** ok well i sent the first request 28 days after starting service. sent the DM about this Aug 13. thats the only reason AT&T is not here yet8:06 PM Sep 1st
@comcast**** anything? sorry to be pushy but it has been 2 weeks since I asked
7:10 PM Sep 2nd
comcast****** I think (service rep) did make it happen. I will try to find email7:11 PM Sep 2nd
@comcast***** you and your people on Twitter are outstanding. Between you and the inhouse guys who have been here, its been a positive experience minus7:14 PM Sep 2nd
@comcast***** the continued issues7:14 PM Sep 2nd
@comcast***** sorry to bother but if it is authorized, do you have an ETA on its arrival?1:01 PM Sep 3rd
it then went public for a bit.
Comcast***** @SarraFoggarty I've got ya, I am working on getting you approved by the end of the day. I will get back to you shortly @comcast1:02 PM Sep 3rd from webComcast****& @SarraFoggarty you are approved, you will get paperwork within the next 30 days. @comcast6:04 PM Sep 8th from web in reply to SarraFoggarty
ComcastSherri @SarraFoggarty sorry for the timely response, DM me if you need me.8:14 PM Sep 8th from web in reply to SarraFoggarty
(direct message) @Comcast****just wondering whats going on. Back from vacation and I still have nothing11:57 AM Sep 23rd
@Comcast****** hi sorry to be a pest but do you have an update for me yet?5:39 PM Sep 28th
Comcast***** @SarraFoggarty Can you follow me so I can DM you back5:45 PM Sep 28th from TweetDeck
Comcast*****@SarraFoggarty Thanks sent you some DM's7:01 PM Sep 28th from TweetDeck in reply to SarraFoggarty
Comcast***** Your not being a pest, I emailed my contact for a contact last week after I called your house, but they didn't get back6:59 PM Sep 28thComcast***** I think they might have been on Vacation. I will try her again tomorrow, If i don't get them I will get someone else on7:00 PM Sep 28thComcast***** her team to step up and get me an update.7:00 PM Sep 28th
@Comcast***** I am going to need some solid information, and are you doing this for (my real name,erased for privacy) or Sarra Foggarty..Sarra is just a game character11:20 AM Sep 30th
@Comcast***** just wanted to make sure because that might cause issue. But I have a very nice uverse offer on the table, im just holding out because11:21 AM Sep 30th
@Comcast***** because even though the service has been horrid the Customer service has been pretty good11:22 AM Sep 30th
@Comcast****** ?2:22 PM Oct 1st
Comcast****** Hello, I know this is taking alot longer than you expected, unfortunately rebates are sometimes anything but a fast proces9:50 AM Oct 2nd
Comcast***** I assure you, your concerns have not fallen by the way side. As soon as I have and update, I will DM you. i am working9:50 AM Oct 2ndComcast***** on this for you and one more customer from IL.9:51 AM Oct 2nd
@Comcast*****anything yet? its been 28 days since approval, and made the request Aug 13th, Im getting very frustratedabout 5 hours ago
Comcast***** I have explained that they do not get shipped out that fast. No one who has signed up for the netbook has received themabout 4 hours agoComcast***** The promotion started i n Aug. Per the terms of the promo...the account has to stay current for 90 days. Notebooks willabout 4 hours agoComcast***** not begin to be shipped out until November for all Customers.about 4 hours ago
@Comcast***** ComcastSherri @SarraFoggarty you are approved, you will get paperwork within the next 30 days. that is your message on sept 8th. today isabout 2 hours ago
@Comcast***** the first time anything has been said about november.about 2 hours ago
This is an exact copy paste of my twitter conversations with Comcast Customer service begining Sept 8th, The only edits being the removal of peoples names and private email addresses. I also left out one tweet of mine, it contained my home address, phone number, and account number, sorry I am not going to share that with the world :)
comcast***** Let me get heavily involved myself. To save me search, do you mind dm contact number and phone # on account? I'll get this done6:45 PM Aug 25th
@comcast***** Ive given up on getting the tiling fixed. Just want to know if well be able to get that netbook or not.7:48 PM Sep 1st
comcast***** I do not believe so, but let me ask again tomorrow. To me there is rules based on time and someone should be able to authorize7:49 PM Sep 1st
@comcast***** ok well i sent the first request 28 days after starting service. sent the DM about this Aug 13. thats the only reason AT&T is not here yet8:06 PM Sep 1st
@comcast**** anything? sorry to be pushy but it has been 2 weeks since I asked
7:10 PM Sep 2nd
comcast****** I think (service rep) did make it happen. I will try to find email7:11 PM Sep 2nd
@comcast***** you and your people on Twitter are outstanding. Between you and the inhouse guys who have been here, its been a positive experience minus7:14 PM Sep 2nd
@comcast***** the continued issues7:14 PM Sep 2nd
@comcast***** sorry to bother but if it is authorized, do you have an ETA on its arrival?1:01 PM Sep 3rd
it then went public for a bit.
Comcast***** @SarraFoggarty I've got ya, I am working on getting you approved by the end of the day. I will get back to you shortly @comcast1:02 PM Sep 3rd from webComcast****& @SarraFoggarty you are approved, you will get paperwork within the next 30 days. @comcast6:04 PM Sep 8th from web in reply to SarraFoggarty
ComcastSherri @SarraFoggarty sorry for the timely response, DM me if you need me.8:14 PM Sep 8th from web in reply to SarraFoggarty
(direct message) @Comcast****just wondering whats going on. Back from vacation and I still have nothing11:57 AM Sep 23rd
@Comcast****** hi sorry to be a pest but do you have an update for me yet?5:39 PM Sep 28th
Comcast***** @SarraFoggarty Can you follow me so I can DM you back5:45 PM Sep 28th from TweetDeck
Comcast*****@SarraFoggarty Thanks sent you some DM's7:01 PM Sep 28th from TweetDeck in reply to SarraFoggarty
Comcast***** Your not being a pest, I emailed my contact for a contact last week after I called your house, but they didn't get back6:59 PM Sep 28thComcast***** I think they might have been on Vacation. I will try her again tomorrow, If i don't get them I will get someone else on7:00 PM Sep 28thComcast***** her team to step up and get me an update.7:00 PM Sep 28th
@Comcast***** I am going to need some solid information, and are you doing this for (my real name,erased for privacy) or Sarra Foggarty..Sarra is just a game character11:20 AM Sep 30th
@Comcast***** just wanted to make sure because that might cause issue. But I have a very nice uverse offer on the table, im just holding out because11:21 AM Sep 30th
@Comcast***** because even though the service has been horrid the Customer service has been pretty good11:22 AM Sep 30th
@Comcast****** ?2:22 PM Oct 1st
Comcast****** Hello, I know this is taking alot longer than you expected, unfortunately rebates are sometimes anything but a fast proces9:50 AM Oct 2nd
Comcast***** I assure you, your concerns have not fallen by the way side. As soon as I have and update, I will DM you. i am working9:50 AM Oct 2ndComcast***** on this for you and one more customer from IL.9:51 AM Oct 2nd
@Comcast*****anything yet? its been 28 days since approval, and made the request Aug 13th, Im getting very frustratedabout 5 hours ago
Comcast***** I have explained that they do not get shipped out that fast. No one who has signed up for the netbook has received themabout 4 hours agoComcast***** The promotion started i n Aug. Per the terms of the promo...the account has to stay current for 90 days. Notebooks willabout 4 hours agoComcast***** not begin to be shipped out until November for all Customers.about 4 hours ago
@Comcast***** ComcastSherri @SarraFoggarty you are approved, you will get paperwork within the next 30 days. that is your message on sept 8th. today isabout 2 hours ago
@Comcast***** the first time anything has been said about november.about 2 hours ago
This is an exact copy paste of my twitter conversations with Comcast Customer service begining Sept 8th, The only edits being the removal of peoples names and private email addresses. I also left out one tweet of mine, it contained my home address, phone number, and account number, sorry I am not going to share that with the world :)
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